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"After many years I had the opportunity to attend another successful training session by the theme "service serves us" by Dhammika Kalapuge in November 2022 at Shangrila Colombo. It was an very informative , motivational and inspiring one full day event. Contents were up to date and relevant with real life examples & scenarios and lively conversations and dialogues with participants and attendees. I'm delighted to see the amount of research he has done on the areas of customer experience management, customer care, customer service and modern day business requirements in multiple industries. "
"I am really grateful to you for paving the way which has taken me thus far with your latest session “ Service Serves Us” on 22/11/2022 at Shangri La Hotel which was awesome. I am proud to inform you that I have participated in more than 7 sessions of your trainings as well as following every single video clip of yours that is available on you tube. This training session “Service Serves us” was the best, very informative and productive, considering the current economic crisis in Sri Lanka which has demoralized our momentum, but what an amazing session it was to eradicate the negativeness we experience most of the time. What a strong start was that ?. I was really impressed on the topic of “GCC” ( Genuine Customer Care ) which consisted of the 1st part of your session. I understood the ways of making it a reality within the organization to offer an exceptional experience to the Customers taking into account the neckless example which emphasized the importance of “ Customer Service & Customer Experience whilst showing us that Emotional and Intellectual involvement plays a major role to craft a Unique value creation in Customer Service. Furthermore, the techniques & examples used to elaborate the above 12 EX are very practical & simple. I was really fascinated on the topic of “EXPECT” which helps to identify what exactly a customer needs. Stretching , Proactive & innovative are the main factors to give a unique service to the customers. However, I do understand that It is not feasible to mention all what I have leant from this program in this e mail. But I am very confident that I am able to share these valuable learnings with my team in order to give a Genuine Customer Care service to our customers. Thank you very much Sir, for your great effort in imparting your knowledge & experience in educating us . Wish you good luck and all success in your future endeavors!! "
""EVENING WITH AN EXPERT @ HAYLEYS PLANTATIONS – Facing a New Era: Stay Positive in Crisis " The online training session was conducted by Mr. Dhammika Kalapuge under the theme of ‘EVENING WITH AN EXPERT AT HAYLEYS PLANTATIONS’ for all our Planting and Corporate Executives counting over 160 participants in our 3 plantation companies, was one of the most interesting, thought provoking and inspiring presentations we listened in recent times. We were invigorated and lifted up, ready to take on greater challenges and face the crisis head on. "
"Dear Dhammika, Want to put on record my sincere appreciation for the program you Carried out for our staff on 09 April 2021. As I mentioned to you we harness the biggest science knowledge export house in Sri Lanka in the field of Clinical trials. The impact you made on nearly 80 young knowledge managers was absolutely commendable. The messages that were reinforced that day will strengthen our journey. We await another program to rebuild on the platform we built that day. Many thanks Samantha Ranatunga, Director /CEO - RemediumOne (Pvt) Ltd."
"Dear Mr. Kalapuge, Having attended your training done on Customer Service to Hayleys Advantis Limited, I thought of sharing a note of appreciation with you. I have attended many trainings during my corporate career, in soft skills as well as technical skills. However while attending the training done by you, myself along with my team were enlightened on certain important aspects which were eye openers to all of us. Not only it established the theories and the techniques of service excellence which are vitally relevant in this volatile environment in which we all operate, it was also a very practical in nature. I am sure the years of experience you bring along which has gone into the design of the course and the methodology of delivery has resulted in the value that it creates for participants. All in all it was a great learning experience for me and my team who participated and I strongly recommend this course to anyone in the corporate world with a view of customer as a key valuable stakeholder. Wishing you all the very best for many fruitful sessions to be carried out in SL and across the world!! Thank you, Dilum Fernando General Manager – Corporate Business Development Hayleys Advantis Limited "
"I'm extremely happy to work with you to get the Performance Excellence training program delivered to our management team in a well-structred way. It was well taken and it's an eye-opener for most of us. Ashraf - Manager Learning and Development, NOLIMIT."
"I would like to thank you and express my gratitude towards the most amazing , inspirational and motivational two hours you have spared with us. It was the most wonderful and most organized motivational speech I ever engaged with and I consider I have became a luckiest person to be an active participant in your audience on 22nd January 2021. Furthermore, I would like to wish you a long and wonderful journey ahead to build wonderful personalities and inspire more and more personalities with your amazing career...! The core guidance and the inspiring motivation of your great program as I observed delivering a 360 degrees change to a personality...! And I would like to keep engagement with your future events when I have an ability. So please be kind enough to share with me about those golden opportunities. Once again would like to share my sincere thank to you for that amazing session and extremely wonderful two hours....!"
""Mr. Dhammika Kalapuge is an asset to the country! His ability to engage the audience with an easy fluency to relate his experiences to our own industry is refreshing and so exciting to see. HIGHLY recommend! He will instantly become one of your favorite speakers! " Thank you so much Mr. Kalapuge for being an inspiration to the Sri Lankan community. I am so blessed to learn from you."
"The best training programme I have ever participated.Thank you very much sir.Really appreciated ."
"I would like to express my kindest gratitude towards you for conducting such an inspirational session on last Sunday at Bank of Ceylon, Head office premises. It was one of the best programs I have ever attended; which I can say “It’s worth my time” without any hesitation. I really appreciate the way you encouraged and boosted our confidence, to step outside our comfort zones and think out of the box without been imprisoned by our own thoughts. This made us realize the strengths we have within us, which were always there unseen. The exposure and knowledge that you have shared will always be deeply valued and remembered by us. The time and effort you dedicated to the program is highly appreciated and I wish you all the very best in your continuous great work in inspiring others to achieve the best. Thank you very much Mr. Kalapuge! Oshadee Wanasighe - Executive Officer, Bank of Ceylon "
"Our sincere appreciation to Mr.Dhammika Kalapuge for conducting an excellent program on “Service Excellence” to our entire Branch staff. All our participants have commended the sessions which have been highly productive and interesting. In fact I should also confess this is one of the best Training programs I have attended during my entire period of Banking exposure. I participated at these sessions as an observer and was highly impressed. Today there are many Trainers who offer such Programs, however in my opinion, none could match the excellence of Mr. Kalapuge. It’s a worthy investment towards improving the customer service of organizations particularly Banks and other service centered organizations which operate in a highly competitive environment.The numerous stories shared and the way Mr.Kalapuge connects to service excellence by his inimitable style makes the session not only interesting it gives a strong message to the participants. Story based learning is the most productive way to put the message across. Thank you Mr.Kalapuge. "
"Yesterday training which was held for Wisdom Business Academy staff was my first time that I attended to one of your programs . I must say that it was the best training I've been so far. It was very inspiring, pragmatic and fully served its purpose. I believe each one of us grabbed something and determined to take it to practice. Didn't even feel that we were sitting in the room for more than 10 hours. I'm really grateful for the knowledge you shared, the energy you showed and how you made us feel about the way we work. Please keep up the good work because not everyone gets to do a job which absolutely make a difference in someone else's life. Thank you once again Mr Kalapuge and I sincerely hope that the day, which you feel you don't want to go to work, will never come for you ! Nishadi Wijerathne Accountant - Wisdom Business Academy "
"Dear Sir, The workshop on “BE THE BEST YOU WERE BORN TO BE” was absolutely superb and I genuinely enjoyed each and every moment of it. The content was extremely informative and incredibly useful for change and work life balance also the veteran facilitator was capable to maintain the momentum of the audience during progamme successfully. Upul Siriwardhana Manager-HR JEDB"
"Dear Sir, I work at Delmege as a Asst Manager(Claims) for last three years. In my employment history I have participated in no of workshops but I am pleased to say very loyally that your workshop conducted on 23rd July 2017 at Renuka hotel was addressed to my heart & definetely it will be a changing point in my life as well. Thank you Sir. You are a great asset to our country & to the entire nation. Thanks again & wish you all the best..."
"Dear Dhammika, Thank you very much for the one day workshop you did to Delmege Management team. It was very informative, very well presented and enjoyable. Keep it up! "
"Sir, it was indeed a great honour and a pleasure to have attended your training on Internal Customer Service. Enjoyed every minute of the training. Thank you Mr. Kalapuge. Looking forward to attend more of your trainings. Thank you once again, it was simply fantastic!"
"It was a great privilege & opportunity to participate at such a brilliant & inspiring event.personally I identified & highlighted many points where changes are needed. definitively hoping to attend in future training's as such. A Special Thanks to Mr.Dhammika Kalapuge for his dedication & commitment towards the country. Jerard Lakshan Karangoda HBFB Division - Executive Hayleys Consumer Products Ltd. Mob : 0765498641"
"Dear Dhammika, On behalf of the Team Teejay, may I take this opportunity to say a "big thank you" for the excellent workshop, Service Mantras, you have recently conducted for all of our executives. As usual, the delivery and the content was excellent and exceeded the expectations of the entire team. Whatever the programme for whatever the category you do, may be in English or in Sinhalese or both, you always do your best and for us, you are the best in the country to do anything on Motivation/Inspiration or Service Excellence ! Whilst thanking you again whole-heartedly for the exceptional performance, we wish you all the very best for every endeavor you may take in the future. "
"Dear Dhammika, I would like to express my thanks and admiration for the excellent Leadership Training Programme that you conducted for Trinity College staff on Saturday 7th January 2017 at Amaya Hills Hotel. "Be the best that you were born to be" was thoughtful, inspirational, well-planned and thoroughly memorable. As an expatriate Principal, I am well used to the concept of Continuous Professional Development for teachers. Indeed, I have attended a large number of similar events in a number of different countries. I can safely say that your presentation was one of the most memorable and enjoyable that I have ever attended. You judged your audience so well; instructing and guiding where necessary but never patronising or talking down to them. You knew when to use humour, when to employ technology, when to introduce the element of surprise... and even when to move from English to Sinhala for effect and emphasis! I am pleased to say that you effectively covered all the areas which we had previously discussed in our preliminary discussion, hence fulfilling the quite specific "brief" I had given you. Indeed, although I know that this cannot have been the case, you actually made the occasion feel as if your whole presentation was "bespoke" and had been entirely written for your day with Trinity. It made everyone there feel special; and it will, I am sure, prove to have been of great and lasting value both to the staff who attended and to the boys who will benefit from what their teachers learned during the day. Yours sincerely, Andrew Fowler-Watt"
"You are the super master Guru Nation's luckiest happiest Guru Divinely worshiped legend Guru 'Service-Mastered' hero Guru Words are not enough to thank you Hands are not enough to clap you Mouth is not enough to cheer you Time is not enough to praise you You are the eminent prominent Guru One and only simple Guru Unmatchable and unique Guru Best of the best trusted Guru Simply amazing sharp Guru Gifted gracious glorious Guru You changed our lives Guru! Ayubowan our beloved Guru!!!"
"Dear Dhammika, It is with greatest pleasure I wish to inform you that, it is nothing but good praises and thanks I kept receiving from the participants since last evening for arranging the training program you conducted last two days. Everybody is very happy about the program and feel they have learned and gained a lot to both their professional as well as personal lives. Hence, I take it as my duty to express my sincere thanks and appreciation, on behalf of Senok Commercial Vehicles Pvt Ltd, for conducting such a training program for our staff. It was informative, educative, entertaining and inspirational. In other words, simply superb and excellent. I wish you all the very best for all your future endeavours and may you get extra strength in fulfilling your dream of uplifting service levels of our country. Finally, it is a great pleasure having the opportunity to get acquainted with you, both at official and personal levels. Thank you and best regards Kumar Mendis General Manager SENOK COMMERCIAL VEHICLES (PVT) LTD No 13/1, Baseline Road Orugodawatta Colombo 14 Tel: 0094112441570 Fax: 0094112441148 Mobile: 0094773502982 "
"Ayubowan Sir It was an unbelievable experience that motivated us truly from the bottom of our hearts. You teach us the good service excellence manners by giving us a good value added service. Thank you sir."
"Thank you very much.. Mr. Dhammika. Today we all got many things from you for our life. Charith from ceyokahealth. "
"I attended the Service Mantra programme on the 24th August 2016 , with 13 members of Cool Planet Retail. When I joined Cool Planet my top most priority was to inculcate and Improve Customer Service , today we cannot compete on the product offerings , very soon competitor can follow us. To differentiate us from others is to provide excellent customer service. Dhammika's programme showed us how to do it, 16 Service Mantra's covered everything any business would like to implement , I enjoyed every bit of this programme. I strongly recommend every business entity to attend this programme and make use of it. Case Studies and Stories covered in this programme are amazing, Wish you all the very best Dhammika "
"This is the first time, that the audience became spellbound by the trainer and you are the best person who has the great personality, voice and most talented in this field and I hope to hear, follow, and make you my guiding star in my future tasks and servicing the customer and be a winner. Thank you for sharing and participation at the General Summit 2015 at Hotel Heritance Kandalama."
"First I attended Dhammika's training sessions on Service Excellence in 2003. After 12 years I participated for Service Mantra program in 2015 October, expecting to learn new skills & trends in serving customers. More than expected I learned many new areas in present day customer thinking, customer expectations, present day market requirements, what competition offers, global service standards, best practices, how to implement same in our organisations...etc. Dhammika has mastered the art of penetrating his program contents & advice to into participants blood, so that change in service culture is visible in participants, once they get back to work. His one day 9 hours workshop is full of practical advice, lessons, action plans, do’s & don’ts, best ways of doing things and he does not waste your valuable time by requesting participants to do games, singing & dancing activities. Jayendra Wijeyesinghe - Manager Customer Care, TATA Passenger Car , DIMO."
"I honorably grateful to Mr. Dhammika Kalapuge for creating passion on people to deliver the server excellence. Changing mind sets of people is the most difficult task in the word, but Mr. Kalapuge is an extraordinary gentleman to initiate using his power of personality & with the enormous knowledge he has gained throughout. It was a great honor & pleasure to be a participant of your inspirational speech on Service Manthra as a Management Trainee of Pan Asia Bank. Your endeavor was remarkable & heartiest wishes for you to carry out your great ahead! Thedushika De Silva Management Trainee Pan Asia Bank 16-07-2015"
"I have attended many training programs both in SL & abroad & can say with sincerity that the program that you conducted for the Acuity Group on the 11th of July 2015, is one of the best, if not THE best that I have attended. The content & the communication was par excellence !. It was a pleasure listening to you throughout the day. Thank You. Best wishes Ray Abeywardena Managing Director / Group CEO Acuity Partners Ltd. "
" I first came to know Dhammika in 1993, when both of us worked together at Sampath Bank. I have attended three of his training programmes. Over the years, it is a remarkable transformation that has happened in him, in becoming the world class trainer that he is today. This shows his perseverance, patience and most of all his commitment & passion for learning and sharing. I personally know that he gets his knowledge updated regularly, - at international level - and continues to innovate. So, those who attend his programmes will always have the advantage of gaining new knowledge & understanding new global trends in the areas that he delivers programmes in. I wish him all the very best. - Sujith Bandulahewa - Assistant General Manager - Marketing, Wijeya Newspapers Ltd"
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