Text Testimonials

I have been to many global training forums and I find Dhammika's style of ‘info-entertain-training’ is of ‘a world class’. He brings global perspective into the corporate board room with a gold mine of insights and wealth to the audience. We have benefited immensely from his programmes.

Mano Atukorala

Chief Operating Officer/ Exec. Officer
Toyota Lanka (Pvt) Ltd

I believe your intelligence, talent and more importantly your passion has made you the best trainer in Sri Lanka. I feel extremely proud and happy that our country has a world class trainer like you. I sincerely believe that meeting you and having had the access to your programmes are the two best things that ever happened to our entity.

Dr. Lasantha Malavige

Managing Director
Lassana Flora (Pvt) Ltd

The Customer Service Excellence training programme was well received by all the participants and it successfully covered our training requirement. Furthermore, I was informed that it was very insightful and delivery was excellent. It was after much planning that we were able to arrange a programme conducted by you, and it was well worth the effort.

Gerard Ondaatjie

Managing Director
Mercantile Investments and Finance PLC

It is a gifted talent Dhammika on your part to put across very hilariously and very lightly some serious issues we are confronted on a daily basis at our work place, this gift of yours should be admired which kept the momentum from the inception to the right end of the participants though we have been sitting still for over ten hours on the said day.

Dileep Mudadeniya

Managing Director
Sri Lanka Tourism Promotion Bureau

Over the years Dhammika has mastered the art of delivering a full days’ programme with the same level of enthusiasm and intense engagement of the participants. His method of case story based teaching is one of the most effective ways of imparting knowledge. In addition, to bringing in best in class global examples Dhammika now presents a number of local examples increasing the confidence of the local executives and inspiring them to drive for service excellence. In this context,I consider that Dhammika is making a valuable contribution to the nation.

Deepal Sooriyaarachchi

Commissioner GeneralSri Lanka Inventors
Commission(SLIC) Certified Partner RBL USA

I was personally proud of your achievement and the standards to which you have already developed your programme and I am sure in the years to come, the programme will be of world class.

Eardly Perera

Managing Director
M & E

Your clear, lucid style of explaining with good rapport had the participants engaged and I am sure that the hands on training and expertise my team received from you will translate to the benefit of our organisation and go a long way in providing better services and improving the quality of products dispensed to clients.

Malraj Balapitiya

Chief Executive Officer - SLT Rainbow
Pages / SLT Visioncom (Pvt) Ltd

Dhammika’s service excellence programs are transformative, blending practical insights with engaging delivery to elevate customer service standards and drive business success.

Supun Weerasinghe

I first came to know Dhammika in 1993, when both of us worked together at Sampath Bank. I have attended three of his training programmes. Over the years, it is a remarkable transformation that has happened in him, in becoming the world class trainer that he is today. This shows his perseverance, patience and most of all his commitment & passion for learning and sharing. I personally know that he gets his knowledge updated regularly, - at international level - and continues to innovate. So, those who attend his programmes will always have the advantage of gaining new knowledge & understanding new global trends in the areas that he delivers programmes in. I wish him all the very best.

Sujith Bandulahewa

Assistant General Manager - Marketing,
Wijeya Newspapers Ltd

Jayendra Wijeyesinghe

Manager Customer Care
TATA Passenger Car , DIMO

Ayubowan Sir It was an unbelievable experience that motivated us truly from the bottom of our hearts. You teach us the good service excellence manners by giving us a good value added service. Thank you sir.

Namal

You are the super master Guru
Nation's luckiest happiest Guru
Divinely worshiped legend Guru
'Service-Mastered' hero Guru

Words are not enough to thank you
Hands are not enough to clap you
Mouth is not enough to cheer you
Time is not enough to praise you

You are the eminent prominent Guru
One and only simple Guru
Unmatchable and unique Guru
Best of the best trusted Guru

Simply amazing sharp Guru
Gifted gracious glorious Guru
You changed our lives Guru!
Ayubowan our beloved Guru!!!

Sameera Dilini Rathnayake

Dear Dhammika,
On behalf of the Team Teejay, may I take this opportunity to say a "big thank you" for the excellent workshop, Service Mantras, you have recently conducted for all of our executives.

As usual, the delivery and the content was excellent and exceeded the expectations of the entire team.

Whatever the programme for whatever the category you do, may be in English or in Sinhalese or both, you always do your best and for us, you are the best in the country to do anything on Motivation/Inspiration or Service Excellence !

Whilst thanking you again whole-heartedly for the exceptional performance, we wish you all the very best for every endeavor you may take in the future.

Prabhash Hettiarachchi

Head of Human Resources
Teejay Lanka PLC

It was a great privilege & opportunity to participate at such a brilliant & inspiring event.personally I identified & highlighted many points where changes are needed. definitively hoping to attend in future training's as such. A Special Thanks to Mr.Dhammika Kalapuge for his dedication & commitment towards the country.

Jerard Lakshan Karangoda

HBFB Division - Executive
Hayleys Consumer Products Ltd.

Dear Dhammika,
Thank you very much for the one day workshop you did to Delmege Management team. It was very informative, very well presented and enjoyable. Keep it up!

Dinusha Bhaskaran

Director, Delmege Ltd /
CEO, Vallibel One PLC

Yesterday training which was held for Wisdom Business Academy staff was my first time that I attended to one of your programs . I must say that it was the best training I've been so far. It was very inspiring, pragmatic and fully served its purpose. I believe each one of us grabbed something and determined to take it to practice. Didn't even feel that we were sitting in the room for more than 10 hours. I'm really grateful for the knowledge you shared, the energy you showed and how you made us feel about the way we work. Please keep up the good work because not everyone gets to do a job which absolutely make a difference in someone else's life. Thank you once again Mr Kalapuge and I sincerely hope that the day, which you feel you don't want to go to work, will never come for you !

Nishadi Wijerathne

Accountant
Wisdom Business Academy

The best training programme I have ever participated.Thank you very much sir.Really appreciated .

Asma Samsudeen

CDB

Mr. Dhammika Kalapuge is an asset to the country! His ability to engage the audience with an easy fluency to relate his experiences to our own industry is refreshing and so exciting to see. HIGHLY recommend! He will instantly become one of your favorite speakers! "

Thank you so much Mr. Kalapuge for being an inspiration to the Sri Lankan community. I am so blessed to learn from you.

Narmada Wickramasiri

HDFC Bank of Sri Lanka

I'm extremely happy to work with you to get the Performance Excellence training program delivered to our management team in a well-structred way. It was well taken and it's an eye-opener for most of us. Ashraf - Manager Learning and Development, NOLIMIT.

Ashraf Hussain

Nolimit

Dear Mr. Kalapuge,
Having attended your training done on Customer Service to Hayleys Advantis Limited, I thought of sharing a note of appreciation with you.

I have attended many trainings during my corporate career, in soft skills as well as technical skills. However while attending the training done by you, myself along with my team were enlightened on certain important aspects which were eye openers to all of us. Not only it established the theories and the techniques of service excellence which are vitally relevant in this volatile environment in which we all operate, it was also a very practical in nature. I am sure the years of experience you bring along which has gone into the design of the course and the methodology of delivery has resulted in the value that it creates for participants.

All in all it was a great learning experience for me and my team who participated and I strongly recommend this course to anyone in the corporate world with a view of customer as a key valuable stakeholder.

Wishing you all the very best for many fruitful sessions to be carried out in SL and across the world!!
Thank you

Dilum Fernando

General Manager â€“ Corporate Business Development
Hayleys Advantis Limited

I am really grateful to you for paving the way which has taken me thus far with your latest session â€œ Service Serves Us on 22/11/2022 at Shangri La Hotel which was awesome.

I am proud to inform you that I have participated in more than 7 sessions of your trainings as well as following every single video clip of yours that is available on you tube. This training session â€œService Serves us was the best, very informative and productive, considering the current economic crisis in Sri Lanka which has demoralized our momentum, but what an amazing session it was to eradicate the negativeness we experience most of the time. What a strong start was that ?..

I was really impressed on the topic of GCC ( Genuine Customer Care ) which consisted of the 1st part of your session. I understood the ways of making it a reality within the organization to offer an exceptional experience to the Customers taking into account the neckless example which emphasized the importance of â€œ Customer Service Customer Experience whilst showing us that Emotional and Intellectual involvement plays a major role to craft a Unique value creation in Customer Service. .

Furthermore, the techniques & examples used to elaborate the above 12 EX are very practical & simple. I was really fascinated on the topic of EXPECT which helps to identify what exactly a customer needs. Stretching , Proactive & innovative are the main factors to give a unique service to the customers..

However, I do understand that It is not feasible to mention all what I have leant from this program in this e mail. But I am very confident that I am able to share these valuable learnings with my team in order to give a Genuine Customer Care service to our customers..

Thank you very much Sir, for your great effort in imparting your knowledge & experience in educating us ..

Wish you good luck and all success in your future endeavors!!

Dushantha Rangana

Thank you very much.. Mr. Dhammika. Today we all got many things from you for our life. Charith from ceyokahealth.

Charith thiwanka

This is the first time, that the audience became spellbound by the trainer and you are the best person who has the great personality, voice and most talented in this field and I hope to hear, follow, and make you my guiding star in my future tasks and servicing the customer and be a winner. Thank you for sharing and participation at the General Summit 2015 at Hotel Heritance Kandalama.

Lasantha Adikari

Tested and proven in creating value to enhance performance

We merged the two seaplane operators in the Maldives and became the largest seaplane company in the world. We brought two strong cultures together and needed to harmonize them to bring out the best service culture in our company. We gave this challenge to Dhammika Kalapuge. He worked with us very closely for a period of six months in 2014 and delivered the results beyond my expectation. I have dealt with trainers and consultant across the globe, butI should dare to say that Dhammika’s vibrant and momentous trainings are second to none. I am sure that the Customer Service World would have been at a much higher elevation if the world has a few more Dhammika Kalapuges.

A U M Fawzy

Chief Executive Officer Trans
Maldivian Airways (TMA)

Your style of presentation enthralled the participants and kept them focused on the programme. I sincerely thank you for going beyond your call of assignment in training and imparting valuable knowledge to our staff.

Surekha Alles

Chief Executive Officer
Allianz Insurance Lanka Ltd

In my humble career I have listened to lecturers from Sri Lanka, Japan, UK, and in Jordan which attracted the best from American Academia due to close connections Jordan has with USA but for the ability to engage ones inner fabric – the body, soul and mind – I am yet to discover someone as unique as you Dhammika.

Athulla Edirisinghe

President- Japan Sri Lanka Technical
and Cultural Association

Our staff have commended that this program is one of the best programs which Sanofi Lanka Ltd has embarked. We are truly inspired with the content of your program and more than delighted that we decided to have this program conducted to our staff. I am confident our team would strive to attain their personal & professional aspirations with their renewed enthusiasm .

Mario J Alphael

Country Manager
Sanofi Lanka Ltd

The staff remarked what an excellent trainer you were. The active participation of all of us certainly reflected that. We liked your presentation, both in content and execution. You were funny, clear, and thorough, and kept our attention at all times during the intensive two-day programme.

Anil Wijewardene

Managing Director
EMSO (Pvt) Limited.

I personally participated in one of these workshops and witnessed first-hand, Dhammika’s amazing ability to not only hold the audience throughout the workshop which ran for ten hours, but also his effectiveness in running the workshop. Many of those who attended Dhammika’s workshop have already change as a result and all have voiced their appreciation of his work, as he does not only concentrate on change at work, but also how change their private life is of great value and rewarding.

Steve Edkins

Chief Executive Officer
South Asia Gateway Terminals (Pvt) Ltd

We are very proud to say that our organisation is known in the industry for the excellent customer service that we provide to our clients. The credit goes to no one else but to you, as you have been our official trainer for the past 12 years.

Anura Hemachandra

Managing Director,
Vogue Jewellers (Private) Ltd

I have attended many training programs both in SL & abroad & can say with sincerity that the program that you conducted for the Acuity Group on the 11th of July 2015, is one of the best, if not THE best that I have attended. The content & the communication was par excellence !. It was a pleasure listening to you throughout the day. Thank You.

Ray Abeywardena

Managing Director
Group CEO Acuity Partners Ltd.

I honorably grateful to Mr. Dhammika Kalapuge for creating passion on people to deliver the server excellence. Changing mind sets of people is the most difficult task in the word, but Mr. Kalapuge is an extraordinary gentleman to initiate using his power of personality & with the enormous knowledge he has gained throughout. It was a great honor & pleasure to be a participant of your inspirational speech on Service Manthra as a Management Trainee of Pan Asia Bank. Your endeavor was remarkable & heartiest wishes for you to carry out your great ahead!

Thedushika De Silva

Management Trainee
Pan Asia Bank

I attended the Service Mantra programme on the 24th August 2016 , with 13 members of Cool Planet Retail. When I joined Cool Planet my top most priority was to inculcate and Improve Customer Service , today we cannot compete on the product offerings , very soon competitor can follow us. To differentiate us from others is to provide excellent customer service. Dhammika's programme showed us how to do it, 16 Service Mantra's covered everything any business would like to implement , I enjoyed every bit of this programme. I strongly recommend every business entity to attend this programme and make use of it. Case Studies and Stories covered in this programme are amazing, Wish you all the very best Dhammika

Rizwi Thaha

Cool Planet

Dear Dhammika,
It is with greatest pleasure I wish to inform you that, it is nothing but good praises and thanks I kept receiving from the participants since last evening for arranging the training program you conducted last two days. Everybody is very happy about the program and feel they have learned and gained a lot to both their professional as well as personal lives. Hence, I take it as my duty to express my sincere thanks and appreciation, on behalf of Senok Commercial Vehicles Pvt Ltd, for conducting such a training program for our staff. It was informative, educative, entertaining and inspirational. In other words, simply superb and excellent. I wish you all the very best for all your future endeavours and may you get extra strength in fulfilling your dream of uplifting service levels of our country. Finally, it is a great pleasure having the opportunity to get acquainted with you, both at official and personal levels.

Kumar Mendis

General Manager
SENOK COMMERCIAL VEHICLES (PVT) LTD

Dear Dhammika,
I would like to express my thanks and admiration for the excellent Leadership Training Programme that you conducted for Trinity College staff on Saturday 7th January 2017 at Amaya Hills Hotel. "Be the best that you were born to be" was thoughtful, inspirational, well-planned and thoroughly memorable. As an expatriate Principal, I am well used to the concept of Continuous Professional Development for teachers. Indeed, I have attended a large number of similar events in a number of different countries. I can safely say that your presentation was one of the most memorable and enjoyable that I have ever attended. You judged your audience so well; instructing and guiding where necessary but never patronising or talking down to them. You knew when to use humour, when to employ technology, when to introduce the element of surprise... and even when to move from English to Sinhala for effect and emphasis! I am pleased to say that you effectively covered all the areas which we had previously discussed in our preliminary discussion, hence fulfilling the quite specific "brief" I had given you. Indeed, although I know that this cannot have been the case, you actually made the occasion feel as if your whole presentation was "bespoke" and had been entirely written for your day with Trinity. It made everyone there feel special; and it will, I am sure, prove to have been of great and lasting value both to the staff who attended and to the boys who will benefit from what their teachers learned during the day.

Andrew Fowler-Watt

Principal
Trinity College

Sir, it was indeed a great honour and a pleasure to have attended your training on Internal Customer Service. Enjoyed every minute of the training. Thank you Mr. Kalapuge. Looking forward to attend more of your trainings. Thank you once again, it was simply fantastic!

Prathme Rabeshen

Dear Sir,
I work at Delmege as a Asst Manager(Claims) for last three years. In my employment history I have participated in no of workshops but I am pleased to say very loyally that your workshop conducted on 23rd July 2017 at Renuka hotel was addressed to my heart & definetely it will be a changing point in my life as well. Thank you Sir. You are a great asset to our country & to the entire nation. Thanks again & wish you all the best...

Asanka Dilhan

Dear Sir,
The workshop on "BE THE BEST YOU WERE BORN TO BE" was absolutely superb and I genuinely enjoyed each and every moment of it. The content was extremely informative and incredibly useful for change and work life balance also the veteran facilitator was capable to maintain the momentum of the audience during progamme successfully.

Upul Siriwardhana

Manager-HR
JEDB

Our sincere appreciation to Mr.Dhammika Kalapuge for conducting an excellent program on "Service Excellence" to our entire Branch staff. All our participants have commended the sessions which have been highly productive and interesting. In fact I should also confess this is one of the best Training programs I have attended during my entire period of Banking exposure. I participated at these sessions as an observer and was highly impressed. Today there are many Trainers who offer such Programs, however in my opinion, none could match the excellence of Mr. Kalapuge. It's a worthy investment towards improving the customer service of organizations particularly Banks and other service centered organizations which operate in a highly competitive environment.The numerous stories shared and the way Mr.Kalapuge connects to service excellence by his inimitable style makes the session not only interesting it gives a strong message to the participants. Story based learning is the most productive way to put the message across. Thank you Mr.Kalapuge.

M.C.V.Rajanathan

Head of Training & Development
Cargills Bank

I would like to express my kindest gratitude towards you for conducting such an inspirational session on last Sunday at Bank of Ceylon, Head office premises. It was one of the best programs I have ever attended; which I can say It's worth my time without any hesitation. I really appreciate the way you encouraged and boosted our confidence, to step outside our comfort zones and think out of the box without been imprisoned by our own thoughts. This made us realize the strengths we have within us, which were always there unseen. The exposure and knowledge that you have shared will always be deeply valued and remembered by us. The time and effort you dedicated to the program is highly appreciated and I wish you all the very best in your continuous great work in inspiring others to achieve the best. Thank you very much Mr. Kalapuge!

Oshadee Wanasinghe

Executive Officer
Bank of Ceylon

"I would like to thank you and express my gratitude towards the most amazing , inspirational and motivational two hours you have spared with us. It was the most wonderful and most organized motivational speech I ever engaged with and I consider I have became a luckiest person to be an active participant in your audience on 22nd January 2021. Furthermore, I would like to wish you a long and wonderful journey ahead to build wonderful personalities and inspire more and more personalities with your amazing career...! The core guidance and the inspiring motivation of your great program as I observed delivering a 360 degrees change to a personality...! And I would like to keep engagement with your future events when I have an ability. So please be kind enough to share with me about those golden opportunities. Once again would like to share my sincere thank to you for that amazing session and extremely wonderful two hours....!"

Narmadha Basnayake

Medical Representative CDT - Colombo
(Sanofi Division)

Dear Dhammika,
Want to put on record my sincere appreciation for the program you Carried out for our staff on 09 April 2021.

As I mentioned to you we harness the biggest science knowledge export house in Sri Lanka in the field of Clinical trials. The impact you made on nearly 80 young knowledge managers was absolutely commendable. The messages that were reinforced that day will strengthen our journey.

We await another program to rebuild on the platform we built that day.
Many thanks

Samantha Ranatunga

Director /CEO -
RemediumOne (Pvt) Ltd

EVENING WITH AN EXPERT @ HAYLEYS PLANTATIONS Facing a New Era: Stay Positive in Crisis

The online training session was conducted by Mr. Dhammika Kalapuge under the theme of "EVENING WITH AN EXPERT AT HAYLEYS PLANTATIONS" for all our Planting and Corporate Executives counting over 160 participants in our 3 plantation companies, was one of the most interesting, thought provoking and inspiring presentations we listened in recent times. We were invigorated and lifted up, ready to take on greater challenges and face the crisis head on.

Roshan Rajadurai D.Sc. Ph.D,

Managing Director
â€“ Hayleys Plantations Sector

After many years I had the opportunity to attend another successful training session by the theme service serves us by Dhammika Kalapuge in November 2022 at Shangrila Colombo. It was an very informative , motivational and inspiring one full day event. Contents were up to date and relevant with real life examples & scenarios and lively conversations and dialogues with participants and attendees. I'm delighted to see the amount of research he has done on the areas of customer experience management, customer care, customer service and modern day business requirements in multiple industries.

Jayendra wijeyesinghe