Ayubowan!

Be good, do good 'serve' another in the best manner you could. In the process create value and leave a unique impression in the others mind that makes them wish to be served by you again and again.

Years of experience facilitating Customer Experience (CX) Programmes

Participants from 11 countries

Clients served across multiple sectors

Average Net Promoter Score (NPS) for programmes

Dhammika Kalapuge

Power to Change

“True service is all about performing ordinary acts in an extra ordinary manner so as to create more value.”

I have been to many global training forums and I find Dhammika's style of ‘info-entertain-training’ is of ‘a world class’. He brings global perspective into the corporate board room with a gold mine of insights and wealth to the audience. We have benefited immensely from his programmes.

Mano Atukorala

Chief Operating Officer/ Exec. Officer

Toyota Lanka (Pvt) Ltd

I believe your intelligence, talent and more importantly your passion has made you the best trainer in Sri Lanka. I feel extremely proud and happy that our country has a world class trainer like you. I sincerely believe that meeting you and having had the access to your programmes are the two best things that ever happened to our entity.

Dr. Lasantha Malavige

Managing Director

Lassana Flora (Pvt) Ltd

The Customer Service Excellence training programme was well received by all the participants and it successfully covered our training requirement. Furthermore, I was informed that it was very insightful and delivery was excellent. It was after much planning that we were able to arrange a programme conducted by you, and it was well worth the effort.

Gerard Ondaatjie

Managing Director

Mercantile Investments and Finance PLC

It is a gifted talent Dhammika on your part to put across very hilariously and very lightly some serious issues we are confronted on a daily basis at our work place, this gift of yours should be admired which kept the momentum from the inception to the right end of the participants though we have been sitting still for over ten hours on the said day.

Dileep Mudadeniya

Managing Directo

Sri Lanka Tourism Promotion Bureau

Over the years Dhammika has mastered the art of delivering a full days’ programme with the same level of enthusiasm and intense engagement of the participants. His method of case story based teaching is one of the most effective ways of imparting knowledge. In addition, to bringing in best in class global examples Dhammika now presents a number of local examples increasing the confidence of the local executives and inspiring them to drive for service excellence. In this context,I consider that Dhammika is making a valuable contribution to the nation.