Biography
Director and Principal Management Consultant of SIPCOM–1 (Pvt) Ltd
Dhammika is one of Sri Lanka’s most sought after trainers, a name synonymous with service quality enhancement training.
SIPCOM – 1 (Pvt) Ltd is a company involved in Total People Development. At present Dhammika works as the Principal Management Consultant and a Trainer focusing on service quality enhancement, system studies, mystery customer surveys, employee satisfaction surveys and employee motivation, to achieve higher productivity, customer growth and retention.
Dhammika has had held senior marketing positions at Sampath Bank, Eagle Insurance and Eagle NDB Fund Management. Prior to launching his career as a dedicated professional trainer he held the position of Vice President – Marketing at DFCC Bank. Dhammika has over twenty years of experience in Services Marketing and has benefited from many professional development programmes held both locally and overseas.
A Corporate Trainer and Consultant, Director at SIPCOM – 1 (Pvt) Ltd. A company involved in Total People Development. At present he works as the Principal Management Consultant and a Trainer focusing towards Service Quality enhancement, System Study and Employee Motivation to achieve higher productivity.
Former Vice President–Marketing at DFCC Bank. Has held senior marketing positions at Sampath Bank, Eagle Insurance and Eagle NDB Fund Management. Has over twenty years of full time job experience in Services Marketing. Participated in many professional development programmes locally as well as abroad.
A Post Graduate Diploma holder of Chartered Institute of Marketing (UK) and Chartered Marketer. Diploma of Marketing from Marketing Council of Australia, a Fellow of the Australian Marketing Institute(AMI) and Certified Professional Marketer(CPM) of AMI. Advanced Diploma in Business Administration from Association of Business Executives (UK) and a Fellow Member. A former Executive Committee Member of Sri Lanka Institute of Marketing (SLIM). Over the last two and half decades, has conducted over three thousand two hundred and fifty educational and inspirational workshops in Management, Entrepreneurial Development, Customer Care, Service Excellence, Relationship Marketing, Performance Excellence and Motivation in over 800 leading public and private sector institutions in Sri Lanka and ten other countries with nearly 400,000 participants. In 2000 he was presented with the Sri Lanka Institute of Marketing first ever ‘Recognition Award’ for the contribution made to enhance the professional competence of the customer interface community in Sri Lanka. The programmes designed and conducted for the benefit of the Cabinet of Ministers in 2004, Presidential Secretariat and Government Institutions were commended by Her Excellency the former President of Sri Lanka. Have several publications on ‘Service Marketing’ both in local and foreign journals. Served as a Chief Examiner at the Institute of Bankers of Sri Lanka.
During the last two decades he has conducted over two thousand six hundred fifty inspirational workshops in Management, Entrepreneurial Development, Customer Care, Service Excellence, Relationship Marketing and Motivation to over 800+ leading public, private sector and multinational institutions both in Sri Lanka and overseas. Also, Dhammika has been a keynote speaker at several local and international forums.Over 350,000 participants have benefitted from his programmes so far.
A highlight of his career was the recognition Dhammika received in been invited by Her Excellency Chandrika Bandaranaike Kumaratunga, then the President of Sri Lanka to do a two day programme to her Cabinet of Ministers, which was conducted in 2004 as a residential event in Kandy with the participation of Her Excellency who was specially appreciative of the programmes done for the Presidential Secretariat and other Government institutions.
In the year 2000 he was presented with the Sri Lanka Institute of Marketing’s first ever ‘Recognition Award’ for the contribution made to enhance the professional competence of the customer interface community in Sri Lanka.Dhammika has contributed to several prestigious publications on ‘Service Marketing’ both in Sri Lanka and overseas. Dhammika has been a member of the lecture panels of Sri Lanka Institute of Marketing for CIM and SLIM, and has served as a Chief Examiner at the Institute of Bankers of Sri Lanka.
Dhammika is a Post Graduate Diploma holder of CIM (UK), diploma holder of Marketing from Marketing Council of Australia,a Fellow and Certified Practicing Marketer of the Australian Marketing Institute. He also holds an advanced diploma in Business Administration from Association of Business Executives (UK) and is a Fellow Member of the institute. Dhammika is a former Executive Committee Member of the Sri Lanka Institute of Marketing.
